With the ever increasing number of connected IT products (hardware and software – often referred to as the Internet of Things), we predict that knock on effects from updates, upgrades and fixes to one product will lead to an increasing number of complications with other products and result in claims. We have already seen from the CrowdStrike outage what real life damage such knock on effects can cause and, in our view, the real question is about "when" and not "if" such issues will rear their heads again. The likelihood of such occurrences (whether of the scale of the CrowdStrike outage or (much) smaller) brings into sharp focus the importance of properly drafted terms and conditions (and in particular their limitation of liability provisions) for all manner of IT products (including hardware with embedded upgradable firmware or its own operating software).